AliExpress - Shopping App

When you do have a problem with an item and need it addressed, it seems aliexpress' only solution is having the buyer return each item for a refund. Even an item that may cost $2... they still expect you to go to the effort of returning it even when you show through photos it's damaged. Completely ridiculous. No way to dispute it either. Not customer focused. I used to spend tens of thousands of dollars on here yearly, but I'm going to stop until they make it easier to resolve quality issues.

they tripled the prices for the same quality. Amazon is much more convenient. on Aliexpress I was charged for a tax that was never set in place only because the US was thinking to add it, but never did. and they asked me as proof an invoice they never sent. I asked where can I find the invoice and their answer was "we're closing the ticket because we didn't hear from you". I used to love AliExpress, their customer support was the best and the prices were great for the quality offered.

Half of the seller's do not ship the items, and claim theyre not in stock, so I have to contact support day after day for a refund. They allow sellers to have things listed that aren't even available. That's against policy on most sites. It's especially bad around the Christmas season, because some mark it as shipped, but send a message saying it's not in stock, and support dont consider the messages. A refund is near impossible when an item marked as shipped. I wish they'd fix that.

Most products have been acceptable. There is often a problem with measuring, especially towels, wash rags, etc. My products have come smaller than anticipated but still a usable size. I like the coins you can earn for additional discounts. I just wish they would let us decide how much 'coin' to use each order. The first few months I had the app were fine. But recently I will get ads for aliexpress that will just sweep me into the app so I loose my game progress. Frustrating!!!!

Prices are cheap, and it's pretty easy to find/get free shipping for most stuff. I also really like how you can play games to earn coupons or game points to exchange for coupons. My only complaint is that since they switched the coupon redemption to be a limited number per day and set it to reset at the same time every day, i haven't been able to redeem a coupon. Even tried only 2 hours after reset but they're gone. My 75k game points are effectively useless :/