By AppHub Editorial Team · Updated August 3, 2026
Carnival HUB
Overview
Travel & Local
Carnival Corporation
Free
Jan 15, 2015
4.1.0
11
No
Apr 30, 2026
Features
As you prepare for your vacation, download the ultimate cruise app! Available on all Carnival ships.
Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more (restricted for adults). When the time comes, you may also check-in and obtain your boarding documents.
As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! Onboard internet purchase is NOT ...
As you prepare for your vacation, download the ultimate cruise app! Available on all Carnival ships. Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more (restricted for adults). When the time comes, you may also check-in and obtain your boarding documents. As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! Onboard internet purchase is NOT required to use the Carnival HUB app. Before your cruise:
Download Carnival HUB
Get the official app from the trusted app stores. You will be redirected to the download page.
When you purchase through links on our site, we may earn an affiliate commission. Learn more
Ratings breakdown
178,000 reviewsDeveloper contact
Name
Carnival Corporation
Address
3655 NW 87TH Ave Miami, FL 33178-2418 United States
Phone
+1 800-845-2599
Support
app@carnival.com
Privacy
View policyFrequently Asked Questions
Does the Carnival HUB app require an internet purchase to use onboard? high
No, you do not need to purchase an internet plan to use the Carnival HUB app. You only need to connect to the ship's Wi-Fi network to view events, menus, weather, and other features. However, the chat feature does require a separate low, flat activation fee.
Source: app_metadata
Does the chat feature in the Carnival HUB app work reliably? medium
Based on recent user reviews, the chat feature is a common source of complaints. Users report that messages can be delayed by hours or never received at all, and there is no phone notification when a message arrives. The feature also costs extra ($20 mentioned in one review) and many users find it unreliable.
Source: user_reviews
Can I make dinner reservations through the Carnival HUB app? low
The app shows dining menus and allows you to check in at the restaurant, but one review indicates that the dinner reservation system is essentially first come, first served after check-in, and does not guarantee a reservation.
Source: user_reviews
Is the Carnival HUB app free to download and use? high
Yes, the app is free to download. There is no upfront cost, but there are in-app features that require payment, such as the chat feature and pizza delivery on select ships.
Source: app_metadata
How to Use
Download before your cruise to explore and book shore excursions, drink packages, spa treatments, and check in for boarding, then use onboard without internet purchase to view daily events, menus, and weather. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Carnival HUB app from Google Play before your cruise.
- Create an account using your email — note that some users report a bug if you leave the app to retrieve the verification code, so try to keep the app open.
- Use the app to check in for your cruise and obtain your boarding documents.
- Share your cruise countdown with friends and family using the countdown feature.
- On the day of boarding, connect to the ship's free Wi-Fi to access onboard features like daily schedules, menus, weather, and deck plans.
Key Features (from app listing)
Source: app_description
- Chat with family and friends onboard (low, flat activation fee applies).
- Day-by-day schedule of onboard events with reminders for favorites.
- Open times and menus for all food and dining venues.
- Searchable deck plans with key areas highlighted.
- Itinerary details including ship time and port arrival/departure times.
- Real-time Sail & Sign account balance.
- Weather for each day of the sailing.
- Order pizza for delivery on select ships (fees apply).
- View and purchase shore excursions (restricted for adults).
Based on a single recent review that describes a bug where exiting the app to retrieve the email code resets the process. This tip is responsive to that verified complaint.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 per app), April 13, 2025 to May 05, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only recent_reviews bucket was available — no high-engagement negative or positive reviews to supplement
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Users appreciate the app: "The app is great for keeping up with what's going on around the ship. You can also view your Pixel photos on the app whi" high
Extracted from 1 high-rated user review(s)
Evidence (1)
“The app is great for keeping up with what's going on around the ship. You can also view your Pixel photos on the app which is great. there is much more that the app does! The one down side to this app”Rating: 4★ April 13, 2025 212 likes - Load up on excursions, drink packages, spa treatments and more (restricted for adults) medium
Extracted from app description
- Check-in and prepare your boarding documents medium
Extracted from app description
- Share your cruise countdown with friends and family(At this time, guests on Australian sailings may share their countdown and use features once on board their ship.)Once on board: medium
Extracted from app description
- Chat to connect with family and friends on board. (Low, flat activation fee applies.) medium
Extracted from app description
Cons
- Some users report issues: "To create an account, they will send you a code to your email. once you exit out of the app to get the code, it sends you back to the home screen, mak" low
Identified from 2 low-rated user review(s)
Evidence (2)
“To create an account, they will send you a code to your email. once you exit out of the app to get the code, it sends you back to the home screen, making the code they send you invalid because you the”Rating: 1★ May 05, 2026 5 likes“Chat is near worthless. Most of the features of the app worked ok. But the one feature that Carnival charges you for barely works at all. I paid $20 for me and 3 shipmates to be able to chat. When a m”Rating: 2★ September 27, 2025 109 likes
Recent Reviews
Rayden Barquist
1★To create an account, they will send you a code to your email. once you exit out of the app to get the code, it sends you back to the home screen, making the code they send you invalid because you then have to go back through the same steps. How has this not been addressed before the app was even released? If just making an account is this bad, im not looking to the UI of this app.
Mary Ann Mandel
3★Great for daily activities and FAQ type items. Terrible dinner reservation side. It is a check in after you are at the restaurant and then still first come first served. Messaging cost extra so not able to communicate with our large group of various ages unless all in the party paid for wifi?? Love the daily charge updates, keeping track of what the kids were putting on the room! Some improvements needed but we liked having it.
Tanesha Bridges
3★worked well for me. did not work well for others in my group. I like that it has what's happening on the ship, and you are able to view menus. did not like that sometimes the messages sent in the hub weren't received until hours later. some people in my group it didn't work at all. we knew it wasn't a guarantee. would help if notifications would come through without having the app pulled up.
Michael Moss
2★Chat is near worthless. Most of the features of the app worked ok. But the one feature that Carnival charges you for barely works at all. I paid $20 for me and 3 shipmates to be able to chat. When a message comes thru, there is no phone notification. Does Carnival expect us to check out phones every 10 minutes? I feel completely ripped off for buying a feature that didn't work for any of us. (2 Android, 2 iPhone users). Yes notifications were enabled on both the phone and the app.
Samantha Scott
4★The app is great for keeping up with what's going on around the ship. You can also view your Pixel photos on the app which is great. there is much more that the app does! The one down side to this app is the chat feature. You are supposed to be able to txt or chat with everyone in your party - which would be great but the texts have extreme lag, if they send at all. Just needs some fine tooning but a great idea.