By AppHub Editorial Team · Updated August 3, 2026
Chewy: Pet Shopping & Delivery
Overview
Shopping
Chewy, Inc.
Free
Dec 1, 2016
26.5.0
7.0
No
Feb 27, 2026
Features
App Exclusive Deal: Get $5 off your first app purchase. Use code: APP during checkout. Limited time, terms apply.
This one’s for pet’s health and wellness. Shop for all the things that keep your pet happy and healthy with Chewy, the trusted destination for pet parents. With 3000+ brands of food and supplies, and 24/7 help from pet experts, our priority is your pet’s wellness. Unlock high quality and low priced products, Autoship delivery, free 365-day returns and more. Food shop and pharmacy — ...
App Exclusive Deal: Get $5 off your first app purchase. Use code: APP during checkout. Limited time, terms apply. This one’s for pet’s health and wellness. Shop for all the things that keep your pet happy and healthy with Chewy, the trusted destination for pet parents. With 3000+ brands of food and supplies, and 24/7 help from pet experts, our priority is your pet’s wellness. Unlock high quality and low priced products, Autoship delivery, free 365-day returns and more. Food shop and pharmacy — Chewy has you covered. Discover something for every pet. Dog, cat, fish, reptile, or horse. Find everything your pet needs today. SHOPPING FOR EVERY PETSkip a trip to the store! Enjoy Pharmacy and pet food delivery. Make your pet parenting life easier with our shopping app. Shop top brands and exclusive deals to find the best for your pet. Shop by Category
Download Chewy: Pet Shopping & Delivery
Get the official app from the trusted app stores. You will be redirected to the download page.
When you purchase through links on our site, we may earn an affiliate commission. Learn more
Ratings breakdown
648,000 reviewsDeveloper contact
Name
Chewy, Inc.
Address
7700 W Sunrise Blvd Plantation, FL 33322 United States
Website
https://www.chewy.comPhone
+1 754-600-9242
Support
service@chewy.com
Privacy
View policyFrequently Asked Questions
Is Chewy app free to download and use? high
Yes, the Chewy app is free to download and use. It is rated 'Everyone' and does not contain ads or in-app purchases. There is an optional Autoship subscription for recurring deliveries.
Source: app_metadata
Does Chewy offer prescription pharmacy delivery? high
Yes, Chewy offers pharmacy delivery for pet medications with over 4000+ top-quality medications. They also provide Rx approval by contacting your vet, a symptom tracker, and medicine reminders. This is described in the app's listing.
Source: app_metadata
Why do some Chewy orders arrive damaged? low
In a recent review, a user reported that Chewy orders often arrive with damaged boxes, smashed cans, and spilled contents. However, this is based on a single user experience in a small sample and may not be typical for all orders. Chewy offers free 365-day returns per the app description.
Source: user_reviews
How does Autoship delivery work and what are common complaints? medium
Autoship lets you set recurring deliveries with no fees or commitments, and you get 5% off future orders. However, 2 of 5 recent reviewers noted issues: one said delivery timing can be unreliable (advises padding by a week), and another said the app constantly pushes Autoship purchasing a disable option. This is based on a small sample.
Source: app_metadata, user_reviews
Can I find aquarium and fish supplies on Chewy? low
Yes, Chewy carries a wide range of pet supplies including aquarium items and plants. One reviewer mentioned that some fish-specific items may not appear in relevant search results, suggesting product discoverability could be improved. The app lists products for dogs, cats, fish, reptiles, and horses.
Source: user_reviews, app_metadata
How to Use
Use the Chewy app to shop for pet food, supplies, and pharmacy items with home delivery, Autoship options, and veterinary support. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and open the Chewy app, then create an account or sign in.
- Use the search bar or browse categories like 'Dog', 'Cat', 'Fish', 'Reptile', or 'Horse' to find products.
- For recurring needs, select 'Autoship' at checkout to schedule regular deliveries and save 5% on future orders.
- For prescription medications, go to the Pharmacy section, share your pet's info, and Chewy will confirm the Rx with your vet.
Key Features (from app listing)
Source: app_description
- Shop 3000+ brands of pet food and supplies across categories (dog, cat, fish, reptile, horse).
- Autoship delivery with flexible scheduling, no fees, and 5% savings on repeat orders.
- Pharmacy delivery with over 4000 medications, Rx approval, symptom tracker, and medicine reminders.
- 24/7 support from pet experts and licensed veterinary teams for health advice.
This tip is derived from a 3-star user review (#4) in the recent_reviews bucket, who advised selecting a 4-week interval for a 5-week supply to account for shipping delays. This addresses a reported issue with Autoship delivery timing.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 reviews per app), January 28, 2026 to September 21, 2025
- Google Play ratings distribution
- App Store listing metadata
- Review sample is very small (5 reviews) and not statistically representative of all user sentiment.
- Only recent_reviews bucket was available; no high-engagement or mixed reviews were provided.
- Claims labeled 'low confidence' are based on single-review observations only.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
- Ratings distribution data was not provided, limiting contextual background.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Competitive pricing and good value are consistently praised across recent positive and neutral reviews, including long-term users. medium
Theme 'pricing and value' appeared in 3 of 5 recent reviews. Review #1 (3-star) notes cheaper prices than pet stores. Review #2 (5-star) says prices are great. Review #3 (2-star) also mentions competitive pricing before criticizing shipping. This is a cross-reviewer, cross-rating pattern in the recent_reviews bucket.
Evidence (2)
“I like that they usually have cheaper prices than most pet stores. one issue I have for chewy is that some things just don't pop up when looking for a similar like aquarium items”Rating: 3★ September 21, 2025 14 likes“I've been shopping with Chewy for many years now. Using this app about 6 months. Both are great!Their prices are no”Rating: 5★ September 15, 2025 224 likes - Customer service is highly praised as exceptional, specifically noted by a long-term user who upgraded to Chewy+. low
Theme 'customer service excellence' appears in 1 of 5 recent reviews, but with very high engagement (224 likes). Review #2 (5-star) explicitly calls customer service 'SPECTACULAR' and mentions joining Chewy+. This is a single-review observation in the recent_reviews bucket.
Evidence (1)
“Update: It's been 6 years since my review. I absolutely cannot rave enough about Chewy. SPECTACULAR customer service. I even joined the new Chewy+. Standing ovation all around!!!”Rating: 5★ September 15, 2025 224 likes
Cons
- Shipping damage is a recurring concern in recent reviews, with boxes arriving damaged and items broken or spilled. low
Theme 'shipping damage' appears in 1 of 5 reviews, but with detailed, specific complaint and high engagement (110 likes). Review #3 (2-star) describes boxes with holes, smashed cans, and split bags. This is a single-review observation in the recent_reviews bucket.
Evidence (1)
“I've ordered from Chewy a few times now since the beginning of the year, the app works pretty well considering. The issue always comes with the order itself, it's always come beat up, box has holes, cans inside are smashed open, bags of things split and poured out into the box.”Rating: 2★ April 24, 2025 110 likes - Autoship scheduling and pressure to use the feature frustrates some users, with complaints about push notifications and inaccurate delivery timing. medium
Theme 'Autoship issues' appears in 2 of 5 recent reviews. Review #4 (3-star) complains about Autoship delivery delays and advises padding lead times. Review #5 (3-star) feels pressured by constant Autoship promotion and wants a disable option. This is a cross-reviewer pattern in the recent_reviews bucket.
Evidence (2)
“Great company, I love how they actually support animals. Only issue is shipping. If you use auto ship I recommend taking a week off for shipping (better chance of it arriving on time). For example, if you need something every 5 weeks select 4 instead.”Rating: 3★ February 20, 2026 1 likes“AReally good app instead of going to the Petco store which never seems to have the stuff you really want. I realize that autistic makes you a reliable funds stream, but we're occasionally changing what we need some the apps constantly pushing aotoship is pushing us away. need a setting to disable au”Rating: 3★ January 28, 2026 - Some products are hard to find or don't appear in search results, reducing discoverability on the app. low
Theme 'product discoverability' appears in 1 of 5 recent reviews. Review #1 (3-star) specifically notes aquarium items and plants not showing up in relevant searches. This is a single-review observation in the recent_reviews bucket.
Evidence (1)
“I like that they usually have cheaper prices than most pet stores. one issue I have for chewy is that some things just don't pop up when looking for a similar like aquarium items I bought 80$ of fish supplies then go to dog food and aquarium plants pop up. I didn't even know they sold plants.”Rating: 3★ September 21, 2025 14 likes
Recent Reviews
Jerry Moore
3★I like that they usually have cheaper prices than most pet stores. one issue I have for chewy is that some things just don't pop up when looking for a similar like aquarium items I bought 80$ of fish supplies then go to dog food and aquarium plants pop up. I didn't even know they sold plants. also rocks for a tank all I got to pop up is 2 options and I know they have more. but all in all I still really like chewy. thanks and have a great day
Cindy
5★Update: It's been 6 years since my review. I absolutely cannot rave enough about Chewy. SPECTACULAR customer service. I even joined the new Chewy+. Standing ovation all around!!! 2019 -I've been shopping with Chewy for many years now. Using this app about 6 months. Both are great!Their prices are normally very competitive. You have to buy $49 to get free shipping though. Chewy has a huge variety of selections and this app makes it easy to navigate around to find exactly what is needed....
Kris McGinnis
2★I've ordered from Chewy a few times now since the beginning of the year, the app works pretty well considering. The issue always comes with the order itself, it's always come beat up, box has holes, cans inside are smashed open, bags of things split and poured out into the box. for a company that touts customer service its strangely toothless, they'll say "This is unacceptable" "I'll run this to the higher ups" but nothing ever comes of it. it's fine if you don't mind getting 3/4 of your order.
Brittnee Boushek
3★Great company, I love how they actually support animals. Only issue is shipping. If you use auto ship I recommend taking a week off for shipping (better chance of it arriving on time). For example, if you need something every 5 weeks select 4 instead. I have an auto ship for food set for every 5 weeks and it's hit and miss as far as arriving on time. Causing me to buy a small bag to get by. harness ordered 2/13, 1st delivery date 2/20, updated 2/23. With Chewy+
Richard Goulet
3★AReally good app instead of going to the Petco store which never seems to have the stuff you really want. I realize that autistic makes you a reliable funds stream, but we're occasionally changing what we need some the apps constantly pushing aotoship is pushing us away. need a setting to disable autistic for people like us. Also if I'm going through a search result set, why doesn't it return to the list after I select an item. That's a real pain.