Dunkin’

They changed what used to be auto activated weekly offers (like 100 points on Mondays) to being manually activated; they're nickel and diming us now, making us work more for our coupons. [Update] I thought I was participating in the Winter challenge all week, only to find out I have to manually activate it; now I'm going to lose out on all the reward points since the week is almost over. I've been battling rain going in every day, sometimes multiple times in a day for this challenge. 🤬

The pay through the app function glitches. It has happened twice now that I go to pay using the app, there is plenty of money in the Dunkin account based on what is listed, but when they scan it, it won't pay the whole bill. Both times, it has left under $1 to be paid, despite there being enough money in there. Both times after that happened, the pay with the app function wouldn't work, and then all of a sudden, my account was drained to zero. So the money that I had loaded just disappeared.

First- The point system sucks with Dunkin. It takes forever to accumulate enough points for a free drink. It wasn't like this before! Second- You can't imagine how frustrating it is when you take the time to place an order, using points that you earned only to get to the store and be told they're out of something. They let you choose something else (I may not want anything else!!) they can refund you with cash but your points are gone forever!! Time to upgrade your app/system!

This app has gone from bad to the absolute worst! It used to allow me to place my order and then immediately charge my card, but when I would get to my Dunkin - usually within minutes - part of my order was always sold out. Then I have to fight for a refund. Now the app is no longer compatible with my phone. It won't even open, just basically says "too bad" in the app store. You win, Dunkin app! I've found somewhere else to get my mid-day caffeine fix!

changing to 1 star cuz of the points system. 1st was 200 points, any drink. then with the new system my drink went to 900 points! today it just went up another 50. RIDICULOUS! Liked original much better. they also need to figure out a way to refund when what you order is not there (or when espresso machine is down!) aside from the points system, I haven't had any problems ordering from app-so that's good!