Enterprise Car Rental

This app could be very useful, easy interface, it takes a minute for it to load but it runs smoothly thereafter. The part that makes it worthless is that the reservation you make on it is worthless once you arrive at the location, because it is "1st come-1st served". And they don't care that you'd wasted your time going there only to be told "we have nothing for you today". Their goal is to have zero vehicles on the lot when the leave. No matter how many customers they turn away in the process!

The app itself is great, when it actually works. When it doesn't, it takes 5 days to hear from customer service and no resolution afterwards. When a customer redoes their contract and stays in the same rental, the app will not work at all, forcing you to call locations and hope none are busy for every single extension of that contract. This is highly unnecessary, when all it should take is a few clicks on your phone. Please fix this! I rent very frequently and it is beyond frustrating!

The concept is good, but I expect my reservation to stay on the "My Rentals" page until I've completed the trip similar to how the airline apps work. I've tried on both the app and the website and every time I go to "My Rentals" it says I have no reservations and I have to enter my info all over again. Then it shows me my reservation, but it doesn't stay in the folder.

Company makes lots of mistakes. There were clerical errors in both my previous rentals, which caused me to be charged a lot more money that what was originally agreed on. It seems like they let these mistakes happen quite often, and just hope you won't see it (since they make money from their own mistakes). If you bring it up with them, they'll at most fix it with a simple "oops".

Easy to find and order a vehicle But... I wanted to know who doesn't have a drop off fee and that was super hard to find. I had to just keep trying locations for one way. Also, it says I have three free rentals. 1400 points, yet, it must be for a super small vehicle because the compact ones they want 2,000 points or more. That's frustrating and really not fare. I don't even know if I could use if for an upgrade. Other than that this app, rocks!