Hotels.com: Travel Booking

Booked through the app and when I got to the hotel they couldn't find my reservation. After 30 minutes of calling and trying to work through their online chat I was finally able to reach a person. They called the hotel and found my reservation under a name I'd never heard of. They semi-got it fixed, where they ended up charging me twice and saying one would be refunded in a few days... Not only frustrating, but makes me worry about my data on their platform

App used to be excellent, but has gotten worse since a merger with Expedia. It currently is unusable, and requires you to prove you are not a bot that is in an endless loop that will not allow you to book. I've switched to a different app. I feel they care more about themselves, than their customers. Requiring a confusing puzzle to book a hotel is unacceptable. There are much better choices. I am not a bot!!!

App no longer works! If I could rate this app ZERO stars I would. So thank you all so much for screwing up my vacation because I now cannot even access the app at all. It just makes me log in and then takes you to a page that announces one password for this plus VRBO and Expedia (which I frankly do not want) and then when you click Continue, it does nothing. Absolutely USELESS. I will be uninstalling unless this is fixed within 7 days. 😡

This app sucks it keeps asking me for a login to verify my account and I've already had the itinerary and booking and everything and it won't let me cancel an itinerary there's just no way to cancel it anywhere in the app . It just keeps routing around in circles and you can't get anywhere . It'll let your book trips fine . Just not cancel them.

You have to pay extra to have the option to make changes to your reservation. EVEN if you are trying to upgrade and pay more. I understand if its for people trying to cancel or making changes last minute. Calling a month in advance I need to make my room bigger just paying more, there is plenty of time (shows on actual hotel website the upgraded room is available for the date I have). NOPE, had to pay the extra $ at the time of checkout to be eligible for changes. their call center is in India.