Rocket Mortgage

Absolute garbage. Had Mr. Cooper for years, and while it wasn't fancy, at least it worked every time I needed to use it. Now its been switched over to this Rocket Mortgage platform, and this is the second time in a few months that its broken when I randomly logged in. I dont log in often, so I can only imagine how often this is happening now, but its completely unacceptable for a mortgage company. We dont need new features and redesigns, just a reliable way to pay, check equity, etc.

Worst mortgage company I've ever worked with, which is bad considering the last one forgot to pay my property tax. So far they bought my mortgage company, didn't give any warning that an app switch over would be forced, the app won't let me create an account, refused to help via email for a week, if I call it asks for my account number which doesn't exist, or my ssn which tells me I don't have an account. When the automated call system can't help, it hangs up on you instead of getting someone.

Horrible experience so far. i was forced to switch to this app with no warning in order to keep paying my mortgage. Both the app and the website do not let me sign in or create an account; all it says is "something went wrong, try again later." I've been trying again later for 3 weeks now, and nothing has changed. The automated phone system is awful; if it decides it can't help you, it will just hang up on you.

Always has worked great for me. Also three amortization calculator is amazing to help calculate how additional payment money affects the payments left on your loan. dropped to 2 stars due to the amortization calculator not showing my extra principle paid anymore for a few months now, emailed them and couldn't get any answers. called and deleted app and looked on the website and still no info like there used to be. used to show interest and payments saved to date now shows zero saved. lame

The Rocket Mortgage App has been pretty easy to use so far in my 3 years of use. The UI is fairly user-friendly. I have yet to have any major or minor issues when using the app. My only complaint is that I have to manually adjust additional principal payment amounts as time goes on. Sometimes, my payment may be higher or lower. I would like to see a setting for auto pay that would allow me to keep the same payment amount so it would auto adjust principal lower or higher to match set # & notify.