Napster - AI Music & Experts

I have been with Napster since it was a file sharing service. Basically, never had any problems. Now, all of a sudden my playlists are either being completely wiped out, or reduced from 100 songs to 3. I uninstalled and reinstalled. Still nothing. This will be my last month of subscription if I can't get some answers. VERY DISAPPOINTING!! 9/8/25 update: Cancelling my subscription effective 10/2. Sad, but not paying for an app that is a shell of what it once was....

I would give zero stars if I could. years of compiling songs. now my playlists have 3 songs at best. this is frustrating. at this point the company is taking money without providing service. I pay for this service, and at this point, im paying for nothing but a headache and a fake "im sorry for your experience" response. are customers receiving a refund for a music app with no music? Playlist won't even load. I have been a customer since rhapsody. where was the communication to customer? trash.

Minor glitches here and there in the app. But Napster's Customer Support was OUTSTANDING! Jon W resolved my issue within a couple of hours. Update 9/14/25. Now, all my tracks have disappeared, no tracks are listed ON ANY PLAYLISTS including theirs. No help from CSI have been scammed by Napster as I have about 5 months left on a paid one-year subscription with NO REFUNDS! And can't play anything on Napster now. So much for being a long-term subscriber. Now a complaint to the BBB will be coming.

well hello new version of Napster. the name hasn't changed but the software sure has. I cancelled my subscription, but went ahead and tried it because it's not going to end immediately. I presume this is still beta. my experience so far has been you can talk to the AI all you want it will not affect the music that is generated. it will however use your lyrics. and that's the only reason I'm talking right now. this has potential. but it has a lot of broken parts to it. good luck refining this.

I paid $5 for a service to transfer my playlists prior to Napster offering to transfer our playlists for free. so that sucks. they offer a way to backup your library songs, but when I do that it only backs up my song's alphabetically to the letter O. so I'm still probably missing like 30% of my songs which sucks. this is a horrible, horrible transition and I feel like you owe a lot of people their money back.