Lyft

I like that it gives me options to save money with Wait & Pay. But, I waited and got a ride, but then the driver canceled on me. I'm waiting for another driver, and nothing. So, I go to cancel to try another option, and they want to charge me for waiting at least 10 minutes!...I also had a driver that was 17 mins later than he was supposed to be, bc he was doing a ride on another app! AND the app won't let me give written review, just selection options.

I don't know if it's the area I live in or what, but I have had multiple terrible experiences with this app. One was during a large concert and I thought, okay, they were just overwhelmed, but just now on a normal Saturday morning, I watched my driver drive right past me without even thinking of stopping and it was taking forever to find a new driver. Even when working well, wait times are very long even at the priciest option. Quicker and easier to bother friends for a ride.

Don't bother trying to get a "wait and save", just wait for the fees to change yourself as it has a good chance of being ignored by drivers that are supposedly 4-6 minutes away. Don't spend the extra for price lock, it just deters drivers. I just spent over 2 hours for a "45 minute wait" that never even got picked up. Then they'll try to charge you a cancellation fee when you decide to finally give up. No support, just revolving FAQ bs. 2 stars only because most of the drivers are great.

I'm having issues leaving a custom tip - especially when I don't do it right away and I have to go back through history and try to add tip later! I hit custom tip, and then key it in and then save and it doesn't work! The only working option is to select one of the pre-defined tips! $2, $3, $5 or $0! In this case the ride was $8 and I don't feel like tipping $2 which is 25% as the minimum tipping amount! The custom feature tip does not work! This has been going on for several months!

Extremely unreliable. If you order a wait and save, it will be there in 3 minutes. but if you order standard, it will take 10+ minutes. Don't have timed options if you're not going to follow them and waste money instead. Terrible hiring standard, as well. A 10-minute drive should NEVER cost $20. That's just disgusting. And on top of everything, they have upped their prices 3 times in the span of the 6 months I've been using this app. And someone should never have to wait over 30m to go 10m away