My Disney Experience

The payment process is incredibly frustrating and flawed, from a user-experience perspective. I was trying to buy a Lightning Lane pass and apparently you can *only* do that in the app. When I was trying to enter my credit card info, if I accidentally mis-clicked then the form would close and I'd have to re-enter it again. Your cart would time out *as* you are filling out payment info and you'd have to start over. It would inexplicably fail and I'd have to start over, many times. So annoying.

It is overwhelming to tackle the trip to Disney. At first, the app felt like another complication, but once you get the hang of it, it makes the whole thing so much easier. It is literally your whole.itinerary, with information and updates about every park, ride, and restaurant. I also found it a helpful way to communicate with cast members. When I didn't know exactly what to ask or how to find something, they showed me right in the app. They are masters at using it and are happy to share!

New phone new issues. Android 14. It connects the magic band plus but only gives errors when trying to update. Nothing ever just works. It's nice when it works, but sometimes twice a day I had to uninstall and reinstall it because it wouldn't link up my resort to my account in a way I could interact with. Instead it would ask for my confirmation number, tell me it was already linked, but not give me access.

There are some major design flaws with this app, like when it comes time to put in your credit card, the entry fields shoot up and off the screen and if you try to drag it down, it takes you back to the last page and you have to select your Lightning passes again. I lost three passes like this, as they got snatched up. Also, they need to make it clearer when you select your park hopper pass that you actually selected it. Come on, Disney, take my money better, ya schlubbs!

Can't find what i want in the app, too much fluff. For instance, I am in a park and want to look up the dining options. If I search dining even when I am at my location on the map, I get a list of all twenty thousand dining opportunities all across the property and it does not seem to provide a way to easily filter what I'm looking for or where. AND WHY DOES IT KEEP LOGGING ME OUT?!?!?! It makes me log in every time it is opened, BS