By AppHub Editorial Team · Updated August 3, 2026
My Disney Experience
Overview
Travel & Local
Disney
Free
Jan 31, 2018
8.19
10
No
Mar 9, 2026
Features
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.-Maximize your park time with Disney Genie service, which generates a personalized itinerary with time-saving tips to help guide you through the theme parks.-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.-Use the GPS-enabled map to find nearby dining options, attractions & more.-Find your way around with step-by-step directions.-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.-Download, edit & share your Disney PhotoPass® photos & videos during your vacation once you’ve purchased Memory Maker.-Search & filter activities to find exactly what you’re looking for.-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Plans.-Save time by starting your Disney Resort hotel check-in process right from the app.-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.-Save your parking information at select parking locations with car locator.-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Disney Resort hotels & ESPN Wide World of Sports Complex. Have questions, problems, comments or suggestions? Reach out to us at app. support@disneyworld. com. Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings. Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager. This app may request access to your camera to capture media & scan barcodes. The Disney PhotoPass Lenses features of this app may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing. Optional features of this app use your device’s microphone, and will allow you to upload and save content from this app to your device. Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases. Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel. Terms of Use: http://disneytermsofuse. comPrivacy Policy: https://disneyprivacycenter. comYour US State Privacy Rights: https://privacy. thewaltdisneycompany. com/en/current-privacy-policy/your-us-state-privacy-rights/Do Not Sell or Share My Personal Information: https://privacy. twdc. com/dnssmpiImportant Info About Disney PhotoPass Lenses: https://disneyworld. disney. go. com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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Ratings breakdown
162,000 reviewsDeveloper contact
Name
Disney Electronic Content, Inc.
Address
500 S Buena Vista St Burbank, CA 91521-0001 United States
Phone
+1 833-785-9988
Support
app.support@disneyworld.com
Privacy
View policyFrequently Asked Questions
Can I purchase Lightning Lane passes through the My Disney Experience app? high
Yes, according to the official app description, the app provides access to the Disney Genie service, which includes the ability to purchase Lightning Lane passes. However, multiple recent user reviews report significant frustrations with the payment process within the app, citing that the credit card entry fields are buggy and can cause the user to lose their selection.
Source: app_metadata, user_reviews
Is the app free to download and use? high
Yes, the app is free to download. However, the app description and Play Store listing note it contains in-app purchases that cost real money. These purchases include things like Lightning Lane passes and Memory Maker, which are optional enhancements for your park visit.
Source: app_metadata
Does the app work well with MagicBand+? medium
The app is designed to link and manage a MagicBand+. The app description states you can 'Link a MagicBand+ to your Disney account on the app.' However, a recent user review reports specific issues linking and updating a MagicBand+ on Android 14, requiring frequent reinstalls.
Source: app_metadata, user_reviews
Can I use the app to find nearby restaurants while in the park? medium
Yes, the app has a GPS-enabled map designed to help you find nearby dining options. However, a recent user review complains that searching for dining while in a specific park returns results for all options across the entire Walt Disney World property, rather than just the nearby options.
Source: app_metadata, user_reviews
How to Use
This is the official Walt Disney World app for planning your vacation, managing reservations and tickets, viewing real-time park information, and using the Disney Genie planning service, as described in the app listing. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download 'My Disney Experience' from the Google Play Store and install it on your device.
- Create or log in to your Disney account. You will need to provide your full name, country, birthdate, and email address.
- Enable location services and Bluetooth for the app to allow features like the GPS-enabled map and beacon technology for improved in-park experiences.
- Link your existing Walt Disney World Resort hotel reservation, tickets, and MagicBands/Cards within the 'My Plans' section to organize your trip in one place.
- Familiarize yourself with the main navigation to access your itinerary (My Plans), the interactive map, and the 'Disney Genie' service recommendations.
Key Features (from app listing)
Source: app_description
- Disney Genie Service: Generates a personalized itinerary with time-saving tips to help navigate the theme parks.
- Real-Time Information: Provides updates on wait times, park hours, Character Greetings, and showtimes.
- GPS-Enabled Map: Helps locate nearby dining, attractions, and provides step-by-step directions.
- Mobile Ordering: Allows you to browse restaurant menus, make reservations, and mobile order meals from select locations.
This tip addresses a verified user complaint from the two recent reviews describing issues with the purchase process. The app's own description notes that 'Without a strong Internet signal, wait times, park hours & schedules may not update accurately' (which implies the payment process could be similarly affected). The tip combines this signal advice from the app description with a strategic response to the user-verified credit card form bugs.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 per app), September 08, 2024 to March 01, 2026
- Google Play ratings distribution
- App Store listing metadata
- This analysis is based on a very small sample of only 5 recent reviews.
- The sample is limited to one bucket ('recent_reviews') and lacks high-engagement praise and complaints.
- Claims labeled 'low confidence' are based on single-review observations only.
- Claims labeled 'high confidence' here reflect internal consistency within the 5-review sample, not statistical representation of the app's overall ratings.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Provides real-time wait times, park hours, showtimes, and GPS-enabled maps for easy navigation.
Theme 'Real-time park information' identified in app description and recent_review #2
Evidence (2)
“Quickly access real-time wait times, park hours, Character Greetings, showtimes & more. Use the GPS-enabled map to find nearby dining options, attractions & more.”Rating: 5★ N/A“It is literally your whole itinerary, with information and updates about every park, ride, and restaurant.”Rating: 5★ December 20, 2024 239 likes - Allows mobile food ordering, dining reservations, and PhotoPass photo management within the app.
Theme 'Convenient dining and photo features' identified in app description
Evidence (1)
“Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations. Download, edit & share your Disney PhotoPass® photos.”Rating: 5★ N/A - Helps manage resort reservations, tickets, MagicBands, and share plans with family members.
Theme 'Trip management' identified in app description and recent_review #2
Evidence (2)
“Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Plans.”Rating: 5★ N/A“It is literally your whole itinerary, with information and updates about every park, ride, and restaurant.”Rating: 5★ December 20, 2024 239 likes
Cons
- Payment process for Lightning Lane passes is buggy; forms close on misclick and carts time out during entry.
Theme 'Flawed payment process' identified in recent_review #1, #4
Evidence (2)
“if I accidentally mis-clicked then the form would close and I'd have to re-enter it again. Your cart would time out *as* you are filling out payment info and you'd have to start over.”Rating: 2★ May 18, 2025 48 likes“when it comes time to put in your credit card, the entry fields shoot up and off the screen and if you try to drag it down, it takes you back to the last page and you have to select your Lightning passes again. I lost three passes like this.”Rating: 2★ February 28, 2026 4 likes - App frequently logs users out, requiring login every time it is opened, which is frustrating.
Theme 'Frequent logouts' identified in recent_review #5, #3
Evidence (2)
“AND WHY DOES IT KEEP LOGGING ME OUT?!?!?! It makes me log in every time it is opened, BS”Rating: 1★ March 01, 2026 7 likes“sometimes twice a day I had to uninstall and reinstall it because it wouldn't link up my resort to my account in a way I could interact with.”Rating: 2★ September 08, 2024 18 likes - Search and filtering for dining and attractions is poor, showing irrelevant results and lacking easy filters.
Theme 'Poor search and filtering' identified in recent_review #5
Evidence (1)
“If I search dining even when I am at my location on the map, I get a list of all twenty thousand dining opportunities all across the property and it does not seem to provide a way to easily filter what I'm looking for or where.”Rating: 1★ March 01, 2026 7 likes
Recent Reviews
Evan Arnold
2★The payment process is incredibly frustrating and flawed, from a user-experience perspective. I was trying to buy a Lightning Lane pass and apparently you can *only* do that in the app. When I was trying to enter my credit card info, if I accidentally mis-clicked then the form would close and I'd have to re-enter it again. Your cart would time out *as* you are filling out payment info and you'd have to start over. It would inexplicably fail and I'd have to start over, many times. So annoying.
Hans Peter Fogle
5★It is overwhelming to tackle the trip to Disney. At first, the app felt like another complication, but once you get the hang of it, it makes the whole thing so much easier. It is literally your whole.itinerary, with information and updates about every park, ride, and restaurant. I also found it a helpful way to communicate with cast members. When I didn't know exactly what to ask or how to find something, they showed me right in the app. They are masters at using it and are happy to share!
Beth
2★New phone new issues. Android 14. It connects the magic band plus but only gives errors when trying to update. Nothing ever just works. It's nice when it works, but sometimes twice a day I had to uninstall and reinstall it because it wouldn't link up my resort to my account in a way I could interact with. Instead it would ask for my confirmation number, tell me it was already linked, but not give me access.
Matt Burosh
2★There are some major design flaws with this app, like when it comes time to put in your credit card, the entry fields shoot up and off the screen and if you try to drag it down, it takes you back to the last page and you have to select your Lightning passes again. I lost three passes like this, as they got snatched up. Also, they need to make it clearer when you select your park hopper pass that you actually selected it. Come on, Disney, take my money better, ya schlubbs!
Andrew Marshall
1★Can't find what i want in the app, too much fluff. For instance, I am in a park and want to look up the dining options. If I search dining even when I am at my location on the map, I get a list of all twenty thousand dining opportunities all across the property and it does not seem to provide a way to easily filter what I'm looking for or where. AND WHY DOES IT KEEP LOGGING ME OUT?!?!?! It makes me log in every time it is opened, BS