healow

The Healow app has been quite helpful to me and seems stable. My primary care provider uses it as a patient portal, and it does a fine job of helping with scheduling, access to some health records, payments due, and so on. The interface was a bit tricky for me at first, but worth exploring. Some functions and info are much easier to access using the website.

I've definitely used better medical apps. This app is just ok... As techy as I am this app was not easy to get started. I was confused as to where the parents info was supposed to go vs the childs. I really wish I was able to update the health insurance within the app. You can't attach docs or photos to messages. I wanted to attach a photo of my insurance card instead of just giving the info in the measage. Techs could really learn a thing or 2 from the Mychart app. I guess I'll get used to it.

I rarely give this negative rating for anything. Despite starting out seemingly okay, there is no sign of any search functions for locations or providers. There are extremely log lists for both. There appear to be many questionable locations where the locations and addresses are followed by the wrong state names. The practitioner list seems better in that it is alphabetical by first name. However, even if one successfully finds the location or practitioner, neither can be selected!

PLEASE ADD A HELP FUNCTION! it took me about 30 minutes to figure out how to add another provider. I saw the add an account link but that was to add another person. I didn't know that you had to add yourself twice in order to add a provider. frankly, it's a ridiculous way to do it. It is not a very user-friendly app.

Just OK. I have 3 different doctors using this app, tricky to go back and forth between the different practices. Not a great layout. When you get a new phone and download app, nowhere to simply log in with username and password. Wants practice code which I don't have since I've been using it for years or search for practice, which it cannot find correct location. Had to use a Miami location for a Plantation practice because my doctors name was in the list so now wrong address shows. Not a fan.