By AppHub Editorial Team · Updated August 3, 2026
GetYourGuide: Travel & Tickets
Overview
Travel & Local
GetYourGuide
Free
Oct 9, 2013
26.15.3
10
No
Apr 11, 2026
Features
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world
Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences.
Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deal...
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the worldWhether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences. Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier. Find over 100,000 experiences Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more. Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed. Travel with flexibilityReserve now, pay later — save your place for popular experiences early and make your payment at a later date. Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly. Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile deviceBook with confidence24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and WhatsApp across multiple languages. Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings. With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States. Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you’ll find something unforgettable to do — make the most of your travel and leisure time. Uncover the top tourist activities in the world's bucket-list destinations: Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more. Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets. Tell us how we’re doingLeave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www. getyourguide. com/
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Ratings breakdown
292,000 reviewsDeveloper contact
Name
GetYourGuide Deutschland GmbH
Address
Sonnenburger Str. 71-75 10437 Berlin Germany
Website
http://www.getyourguide.comPhone
+45 50 32 70 43
Support
apps@getyourguide.com
Privacy
View policyFrequently Asked Questions
Does GetYourGuide offer free cancellation on bookings? high
Yes, according to the app's description, most bookings offer free cancellation up to 24 hours before your activity. This is stated in the app's flexible cancellation policy.
Source: app_metadata
Can I access my tickets offline? high
Yes, the app supports offline tickets. You can download, store, and present your tickets on your mobile device without needing an internet connection, as stated in the app description.
Source: app_metadata
Is the GetYourGuide app free to download and use? high
Yes, the app is free to download and has no listed in-app purchases. According to the metadata, the app is free, and there are no in-app purchase prices listed.
Source: app_metadata
Does the app have customer support issues? low
A recent user review reports difficulty contacting customer support, stating they could not email, text, or call—only a phone number that hung up immediately. However, the app's description lists 24/7 customer service by email, phone, and WhatsApp. This single review suggests a possible gap between advertised and actual support, but it is not verified by a broader sample.
Source: user_reviews, app_metadata
Are there hidden fees like international transaction fees for US users booking US excursions? low
One user review reports being charged "International trans fees" of $9-$12 on each purchase, even for excursions within the USA. This single observation suggests unexpected fees may occur, but it is not confirmed by other reviews or official information.
Source: user_reviews
How to Use
Use the GetYourGuide app to search, compare, and book tours, activities, and attraction tickets for travel destinations worldwide, from planning to last-minute deals. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the GetYourGuide app from the Google Play Store.
- Create an account or log in to start exploring destinations and activities.
- Use the search or browse by category (culture, food, adventure, nature) to find experiences.
- Check tour details, pricing, and cancellation policies before booking. Note: some users report price increases at checkout, so verify the final price.
Key Features (from app listing)
Source: app_description
- Book over 100,000 experiences including tours, day trips, and tickets for attractions like the Colosseum and Eiffel Tower.
- Reserve now, pay later option to secure spots without immediate payment.
- Instant booking confirmation for last-minute and advance bookings.
- Offline access to tickets and booking information on your mobile device.
This tip addresses a specific complaint from recent_reviews #2, where a user noticed these fees on US domestic bookings. Given the single-review source, users are advised to verify charges before payment.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), June 24, 2024 to March 31, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- Only 5 recent reviews were available; no high-engagement or mixed-review buckets were provided, limiting the breadth of analysis
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App offers a wide variety of tours and activities worldwide, with over 100,000 experiences.
Theme 'Extensive selection' identified in app description and recent_review #5
Evidence (2)
“Find over 100,000 experiences Booking tickets for unmissable sights has never been easier”Rating: 5★ N/A“I had to download 2 different apps (VoiceMap & Get Your Guide) AND create accounts with both and check my email in order to access the audio tour.”Rating: 3★ June 24, 2024 18 likes - App provides instant confirmation and offline access to tickets for convenience.
Theme 'Instant confirmation and offline tickets' identified in app description
Evidence (1)
“Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly.”Rating: 5★ N/A - App offers flexible booking options like 'reserve now, pay later' for popular experiences.
Theme 'Flexible booking' identified in app description
Evidence (1)
“Reserve now, pay later — save your place for popular experiences early and make your payment at a later date.”Rating: 5★ N/A
Cons
- App shows misleading prices, with the final checkout cost significantly higher than advertised.
Theme 'Misleading pricing' identified in recent_review #1 and #5
Evidence (2)
“the price is always different and significantly higher than the price advertised for the tour.”Rating: 1★ March 31, 2026 1 likes“I was frustrated that the price went up significantly when I got to the check out page.”Rating: 3★ June 24, 2024 18 likes - App has poor customer support, with no way to email, text, or call for help.
Theme 'Poor customer support' identified in recent_review #1 and #3
Evidence (2)
“You can't email, text, or call ( there is a phone number, but it immediately hangs upon you) them to ask questions.”Rating: 1★ March 31, 2026 1 likes“reached out to their support and they said 'To ensure the safety of all transactions, we follow a specific security procedure when processing payments.'”Rating: 1★ February 08, 2026 2 likes - App is slow and unresponsive, with long loading times that make it unusable.
Theme 'Slow performance' identified in recent_review #4
Evidence (1)
“it takes forever for the site to load everything, that I no longer use it.”Rating: 1★ October 18, 2025 15 likes
Recent Reviews
Anna B
1★I think this app is horrible. You can't email, text, or call ( there is a phone number, but it immediately hangs upon you) them to ask questions. On every single tour they have listed, you click on it to set up the tour and the price is always different and significantly higher than the price advertised for the tour. GYG why is that? I'm stunned your reviews are so high. Maybe they're not real.
Jessica
4★I noticed "International trans fees" with every purchase I made. (ranging from $9 to $12). We live in the United States, and did excursions within the USA. unclear as to why there's international fees... Other than that, the app is easy to use and reliable. Agree with a prior review of feeling "pressured to pay" with a countdown. That seems unnecessary.
Joy
1★wouldn't let me complete my purchase. repeated error message with "sorry, something went wrong. please try again later." tried with multiple payment methods and no success. reached out to their support and they said "To ensure the safety of all transactions, we follow a specific security procedure when processing payments. In this instance, your payment did not pass this process." but why? never had any issues on any other platform. they are terrible
Vanessa M
1★it takes forever for the site to load everything, that I no longer use it. I have gone through a 3 week trip this year with not using get your guide, as opposed to the last few trips when it was nothing but the app. you are unable to log into the site, and it takes more than 5 minutes to actually see the activities you are trying to see when pressed. It's a shame..... viator and other sites are more responsive, quicker, and sometimes less expensive.
Marissa Yurko
3★I was frustrated that the price went up significantly when I got to the check out page. And I had to download 2 different apps (VoiceMap & Get Your Guide) AND create accounts with both and check my email in order to access the audio tour. The narrator was easy to understand and the navigation was pretty clear. I liked the automatic stop and start based on location. I would've enjoyed more variety, like sound effects or quotes read by different voice actors.