GetYourGuide: Travel & Tickets

I think this app is horrible. You can't email, text, or call ( there is a phone number, but it immediately hangs upon you) them to ask questions. On every single tour they have listed, you click on it to set up the tour and the price is always different and significantly higher than the price advertised for the tour. GYG why is that? I'm stunned your reviews are so high. Maybe they're not real.

I noticed "International trans fees" with every purchase I made. (ranging from $9 to $12). We live in the United States, and did excursions within the USA. unclear as to why there's international fees... Other than that, the app is easy to use and reliable. Agree with a prior review of feeling "pressured to pay" with a countdown. That seems unnecessary.

wouldn't let me complete my purchase. repeated error message with "sorry, something went wrong. please try again later." tried with multiple payment methods and no success. reached out to their support and they said "To ensure the safety of all transactions, we follow a specific security procedure when processing payments. In this instance, your payment did not pass this process." but why? never had any issues on any other platform. they are terrible

it takes forever for the site to load everything, that I no longer use it. I have gone through a 3 week trip this year with not using get your guide, as opposed to the last few trips when it was nothing but the app. you are unable to log into the site, and it takes more than 5 minutes to actually see the activities you are trying to see when pressed. It's a shame..... viator and other sites are more responsive, quicker, and sometimes less expensive.

I was frustrated that the price went up significantly when I got to the check out page. And I had to download 2 different apps (VoiceMap & Get Your Guide) AND create accounts with both and check my email in order to access the audio tour. The narrator was easy to understand and the navigation was pretty clear. I liked the automatic stop and start based on location. I would've enjoyed more variety, like sound effects or quotes read by different voice actors.