By AppHub Editorial Team · Updated August 3, 2026
IHG One Rewards: Book Hotels
Overview
Travel & Local
IHG Mobile
Free
Jul 16, 2010
5.92.1
8.0
No
Feb 25, 2026
Features
Book and earn rewards at 6,800+ destinations across 21 hotel brands worldwide with the IHG One Rewards mobile app — voted “Best in Travel” by The Webby Awards.
Whether you're planning a family vacation, a business trip, or a luxury getaway, the IHG One Rewards app makes hotel booking easy and rewarding with brands that include Holiday Inn®, InterContinental®, and Kimpton®.
Top features:
Book and earn rewards at 6,800+ destinations across 21 hotel brands worldwide with the IHG One Rewards mobile app — voted “Best in Travel” by The Webby Awards. Whether you're planning a family vacation, a business trip, or a luxury getaway, the IHG One Rewards app makes hotel booking easy and rewarding with brands that include Holiday Inn®, InterContinental®, and Kimpton®. Top features:
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Ratings breakdown
237,000 reviewsDeveloper contact
Name
Six Continents Hotels, Inc.
Address
3 Ravinia Dr Ste 100 Dunwoody, GA 30346-2121 United States
Website
https://www.ihg.com/Phone
+1 678-778-0991
Support
mobile@ihg.com
Privacy
View policyFrequently Asked Questions
Is the IHG One Rewards app free to download and use? high
Yes, the IHG One Rewards app is free to download. It is categorized as a free app on Google Play with no listed in-app purchases. It contains no ads.
Source: app_metadata
Does the IHG One Rewards Android app have login problems? medium
Based on 2 of 5 sampled recent reviews, some Android users report login failures where the app says their credentials are invalid, even though they can log in successfully on a web browser or an iPhone app. This may indicate an Android-specific issue. However, the app has an overall rating of 4.9 from 237,000 reviews, so most users do not appear to experience this problem.
Source: user_reviews, ratings_data
Can I modify or cancel my hotel reservation through the app? medium
The app description states you can view, modify, or cancel reservations. However, 2 of 5 sampled recent reviews report that the 'modify reservation' feature does not work or that reservations are canceled without notification, forcing users to call customer service. This is based on a very small sample of negative reviews.
Source: app_metadata, user_reviews
How many stars does the IHG One Rewards app have? high
The IHG One Rewards app has an average rating of 4.9 out of 5 stars on the Google Play Store, based on 237,000 total ratings.
Source: app_metadata
Is it safe to log into the IHG One Rewards Android app? low
One recent reviewer expressed concern about a 'serious security issue' with the Android version, claiming to log in successfully on an iPhone but not on Android with the same credentials. This is an isolated report from a single reviewer and does not reflect a known widespread security issue. The app has a 'Everyone' content rating and millions of downloads.
Source: user_reviews, app_metadata
How to Use
The IHG One Rewards app allows users to search, book, and manage hotel reservations across 21 IHG brands worldwide while earning and redeeming rewards points. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the IHG One Rewards app from the Google Play Store.
- Sign in with your existing IHG One Rewards account credentials, or create a new account. Ensure you are using the correct username and password, as the app may not accept credentials saved by some third-party password managers.
- Grant necessary permissions for features like location and Google Wallet integration (for digital rewards cards).
- Browse hotels by destination or using the search function, filtering by dates, brand, or amenities.
Key Features (from app listing)
Source: app_description
- Search and book hotels at over 6,800 destinations globally across 21 brands, including Holiday Inn, InterContinental, and Kimpton.
- Find exclusive member rates and hotel deals.
- Earn and redeem IHG One Rewards points for free hotel nights, room upgrades, and food and beverage perks.
- View, modify, or cancel existing reservations and access digital check-in.
- Access hotel amenities, directions, parking info, and nearby attractions.
This tip is directly responsive to a verified user complaint from recent_reviews #1 and #5, who reported the app rejecting their credentials but successfully logging in via the web. This is a potential workaround for a known, albeit isolated, issue.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), Date range of available reviews: December 2018 to September 2025
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- In this analysis, only 5 reviews from one bucket ('recent_reviews') were available, which is a significant sampling limitation.
- Claims labeled 'medium' or 'low' confidence are based on a small, unrepresentative sample of negative reviews.
- Claims labeled 'low confidence' are based on single-review observations only.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Earn IHG One Rewards points on stays and redeem for free nights, with milestone rewards like upgrades.
Theme 'Rewards program' identified in app description
Evidence (1)
“Earn IHG One Rewards points on every qualifying hotel stay. Use Points & Cash, unlock Milestone Rewards like food and beverage perks or room upgrades.”Rating: 5★ N/A - Access to 6,800+ destinations across 21 hotel brands including Holiday Inn, InterContinental, and Kimpton.
Theme 'Brand variety' identified in app description
Evidence (1)
“Book and earn rewards at 6,800+ destinations across 21 hotel brands worldwide with the IHG One Rewards mobile app.”Rating: 5★ N/A - Flexible booking with free cancellation on most rates and digital check-in via the app.
Theme 'Booking flexibility' identified in app description
Evidence (1)
“Enjoy flexible booking options and free cancellation on most rates. Get notified about travel news, chat with customer service, and access your digital rewards card via Google Wallet.”Rating: 5★ N/A
Cons
- App frequently fails to log in, claiming invalid credentials even though the same credentials work on the website.
Theme 'Login failures' identified in recent_review #1, #5
Evidence (2)
“the app always says that something went wrong and that the login credentials that I supplied were invalid. Clearly the credentials are fine since they work when logging in via the browser on my phone.”Rating: 1★ September 26, 2025 19 likes“the app keeps insisting that I'm inputting incorrect login information. If that were so, then how am I able to log into the account using my iPhone's app?”Rating: 2★ July 09, 2022 189 likes - Modifying or canceling reservations is nearly impossible in the app, forcing long phone calls with poor support.
Theme 'Inability to modify reservations' identified in recent_review #2, #3
Evidence (2)
“Once you pay the higher rate for a refundable rate, the app makes sure that 'modify reservation' is 'not available'. They force you to call and sit on hold for 30 minutes to listen to their ads before allowing you to make a change.”Rating: 1★ September 09, 2022 114 likes“every time I try and get a hold of someone, rather day or night, I'm always 18 in the queue. How can I be 18 in the queue at 1am and 12pm.”Rating: 1★ September 14, 2022 6 likes - Reservations can be canceled by the hotel without notification, leaving guests stranded on arrival.
Theme 'Unexpected cancellations without notice' identified in recent_review #4
Evidence (1)
“I had a family vacation planned, with a current confirmation on the app and the stay was canceled in the hotel's system. I was NOT notified.”Rating: 1★ December 26, 2018 33 likes
Recent Reviews
Bob Meyer
1★It's a bummer that this app no longer works. On my phone, I can copy my member number and password out of my password vault and log in via the web just fine. But, the app always says that something went wrong and that the login credentials that I supplied were invalid. Clearly the credentials are fine since they work when logging in via the browser on my phone. Therefore, this app is busted.
Penelope Speed
1★Terrible. Once you pay the higher rate for a refundable rate, the app makes sure that "modify reservation" is "not available". They force you to call and sit on hold for 30 minutes to listen to their ads before allowing you to make a change. Digital check-in stops working 24hrs from the day of arrival. Their goal is to make it as inconvenient as possible to modify travel plans while making you pay a higher rate to think you can. Returning to Hilton Honors.
Enlighten Mind
1★The app is clunky and doesn't respond correctly. Also every time I try and get a hold of someone, rather day or night, I'm always 18 in the queue. How can I be 18 in the queue at 1am and 12pm. I'm a member of other hotel chains and never had so many problems with my reservations before. This my first time dealing with this company and probably my last. I work in tech and whoever is doing your coding should be fired. They are costing you money and customers.
A Google user
1★I had a family vacation planned, with a current confirmation on the app and the stay was canceled in the hotel's system. I was NOT notified. I set a preference for early arrival that did not stay in the app, so I called to confirm. That's when I found out about the cancellation, on THE FIRST DAY OF OUR VACATION. The front desk would not do anything about it. This is the worst customer service I have ever received... Now, I'm left scrambling to hopefully find another place to stay...
M. S
2★After weeks of not being able to update, and finally doing so, the app keeps insisting that I'm inputting incorrect login information. If that were so, then how am I able to log into the account using my iPhone's app? There is a serious security issue with this "Android" version! When I tap on the sign in tab, I'll either get "access denied", "invalid credentials" or "you don't have permission to access". What is going on!? Deleting!!! Stop loading"cookie" to use the app!