By AppHub Editorial Team · Updated August 3, 2026
Expedia: Hotels, Flights, Cars
Overview
Travel & Local
Expedia
Free
May 10, 2011
2026.8.0
10
No
Feb 23, 2026
Features
TRAVEL PLANNING MADE EASY IN ONE APP
Plan, collaborate, book and manage your whole trip, from flights, vacation packages, hotels, car rentals, activities, and more. Find inspiration for your next destination, expert tips and personalized recommendations. Book your flight, hotel and more together to save.
One Key™ members can use and earn rewards
TRAVEL PLANNING MADE EASY IN ONE APPPlan, collaborate, book and manage your whole trip, from flights, vacation packages, hotels, car rentals, activities, and more. Find inspiration for your next destination, expert tips and personalized recommendations. Book your flight, hotel and more together to save.
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Ratings breakdown
1,480,000 reviewsDeveloper contact
Name
Expedia Group, Inc.
Address
1111 Expedia Group Way W Seattle, WA 98119 United States
Website
https://www.expedia.com/service/Phone
+1 206-481-0502
Support
support@expedia.com
Privacy
View policyFrequently Asked Questions
Is the Expedia app reliable for booking flights and hotels? high
Based on 5 recent user reviews, there are serious concerns about reliability. Reviewers report app errors (e.g., 'Too many requests'), billing mistakes where accounts were charged multiple times, and unhelpful customer support that may lie. While the interface is praised as 'fine' or 'slick', 3 out of 5 reviews mention dishonest or unhelpful support, and 2 report technical or billing errors. The app's ratings distribution is unavailable, but the recent sample is overwhelmingly negative. Proceed with caution.
Source: user_reviews
How good is Expedia's customer support? high
Poor, based on user reviews. 3 of 5 sampled reviewers describe support as dishonest, unhelpful, or blame-shifting. One reviewer states support 'flat out lie' about contacting hotels. Another says Expedia is a 'dishonest business'. A third describes both hotel and Expedia refusing to help with a mistaken booking.
Source: user_reviews
Does Expedia have a rewards program? high
Yes. The app description states One Key members can earn and use rewards on eligible bookings, including hotels, vacation rentals, car rentals, activities, and flights. Members can also earn airline miles and One Key rewards on flights, and get instant discounts through Member Prices. Signing up is free. However, one reviewer (Feb 2026) reports that using credits can result in inflated flight prices, suggesting the program may not be straightforward.
Source: app_metadata, user_reviews
Can I cancel a booking on Expedia? medium
The app description says free cancellation is available on most hotels. However, a recent reviewer (Feb 2026) reports being charged nearly $300 for a room after catching a booking mistake immediately, with neither Expedia nor the hotel willing to help. This suggests cancellation policies may not be honored in all situations, and contacting the hotel directly may be more effective.
Source: app_metadata, user_reviews
Is the Expedia app free? high
Yes, the app is free to download and use. It does not contain ads. There are optional in-app purchases for travel bookings, and rewards program membership is free. Requires Android 10 or higher.
Source: app_metadata
How to Use
The Expedia app lets you plan, collaborate, book, and manage travel including flights, hotels, car rentals, and activities, with rewards and discounts for One Key members. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the Expedia app from Google Play.
- Open the app and sign up for a free One Key account to access rewards and member discounts.
- Search for flights, hotels, vacation packages, rental cars, or activities using the main search bar.
- Filter results by price, free cancellation, amenities (e.g., pools, free WiFi), or other preferences.
- To book a flight and hotel together for package savings, select both options before proceeding to checkout.
- Review detailed information, including verified reviews, before making a booking.
- Complete the booking and manage your trip from the 'Trips' section, where you can view itineraries, check-in times, and share travel plans.
Key Features (from app listing)
Source: app_description
- Book flights, hotels, car rentals, activities, and vacation packages all in one place.
- One Key rewards program: earn and use rewards on eligible bookings, plus earn miles on flights.
- Member Prices: save 10% or more on over 100,000 hotels; up to 30% when adding a hotel to a flight.
- Collaborative trip planning: invite others to vote and comment on saved options.
- Price Drop Protection: get an automatic refund if flight prices drop after booking (available on select flights; free for Gold/Platinum members).
- Free cancellation on most hotels.
- Trip alerts for flight delays, gate changes, and hotel check-out times.
- Over 1,000,000 hotels to choose from, including boutique, luxury, budget, hostels, and vacation rentals.
Based on a user review (August 12, 2025) stating that Expedia claims to have contacted the hotel but the hotel confirms no communication, and another review (Feb 2026) where the hotel and Expedia each blamed the other for cancellation fees. This pattern suggests direct contact can be more effective.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), February 2025 to February 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- Only recent_reviews were available; positive, high-engagement negative, and mixed perspectives are missing
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- One Key rewards program offers discounts and earnable rewards on various travel bookings.
Theme 'Rewards program' identified in app description.
Evidence (1)
“One Key™ members can use and earn rewards on eligible bookings, including select hotels, vacation rentals, car rentals, activities, and flights.”Rating: 5★ N/A - Collaborative trip planning with voting and commenting features for groups.
Theme 'Group planning' identified in app description.
Evidence (1)
“Save and compare stays, activities and more, invite others to collaborate by voting and commenting on the”Rating: 5★ N/A - Price drop refunds for flights booked by members.
Theme 'Price protection' identified in app description.
Evidence (1)
“Get an automatic refund when flight prices drop after you’ve booked.”Rating: 5★ N/A
Cons
- App frequently crashes with 'Too many requests' error and fails to load after updates.
Theme 'App crashes' identified in recent_review #1.
Evidence (1)
“I tried to open it, kept getting 'Too many requests' that would not allow me to back out. Cleared cache and data, same issue.”Rating: 1★ February 24, 2025 352 likes - Customer support lies about contacting hotels and provides no real help for booking issues.
Theme 'Dishonest support' identified in recent_review #2 and #4.
Evidence (2)
“they flat out lie and say they have contacted the hotel and the hotel wouldn't help. Contact the hotel directly and they confirm that they have received no communication from Expedia”Rating: 1★ August 12, 2025 262 likes“I contacted both the hotel and Expedia, and each said the other controlled the fees. Neither was willing to help”Rating: 1★ February 17, 2026 - Travel credits are manipulated so that using them results in higher flight prices.
Theme 'Credit manipulation' identified in recent_review #3.
Evidence (1)
“If you have a credit with Expedia for a certain airline... the exact same flight you find to use the credit will be exactly that much more $ than if you searched without credit.”Rating: 1★ February 12, 2026 1 likes
Recent Reviews
Don Allen
1★Used to work fine. I tried to open it, kept getting "Too many requests" that would not allow me to back out. Cleared cache and data, same issue. Saw an update, updated, now I get an error about an issue on their end. I haven't used this app in a while, thought I would try it again to compare prices. Not really feeling the need to waste time with support, don't need this app that bad. If they don't care enough to have a working app, I can go elsewhere.
Michael M
1★The app is fine, but I absolutely won't use Expedia again as their support is horrible. As other's have stated, they flat out lie and say they have contacted the hotel and the hotel wouldn't help. Contact the hotel directly and they confirm that they have received no communication from Expedia regarding the booking. Explain this to Expedia, with the hotel contact cc'd, and they just keep sending the same generic email back, "Unfortunately, after multiple tries, we were unable...blah blah blah"
Wei-Da Sun
1★Probably one of the most dishonest businesses I've had to deal with. Don't use this service however easy or slick it may feel. If you have a credit with Expedia for a certain airline, and you search for flights to use that credit, the exact same flight you find to use the credit will be exactly that much more $ than if you searched without credit. So a 200$ credit search will make a $500 creditless flight appear as $700. What a bunch of crooks. Support cannot help you due to policy either.
Joseph Fletcher
1★Booked through Expedia and realized shortly after that my dates were wrong. I contacted both the hotel and Expedia, and each said the other controlled the fees. Neither was willing to help, despite the mistake being caught immediately. I’m now paying nearly $300 for a room that normally costs about $100 per night. Multiple “non-refundable” pop-ups don’t excuse the total lack of customer support. Double-check your dates carefully—there is zero flexibility.
Molly Bittner
1★So far, the time I tried to book a flight, there was a error on their end and my account was charged for everything(both flight companies and Expedia) and only one flight and Expedia got reimbursement after charge due to immediate cancelation. Other charge is still pending 2 days later. This app does NOT appear reliable. No communication from Expedia or first flight.