By AppHub Editorial Team · Updated August 3, 2026
Subway®
Overview
Food & Drink
SUBWAY Restaurants
Free
Jul 31, 2014
30.21.1
7.0
No
Apr 7, 2026
Features
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Ratings breakdown
510,000 reviewsDeveloper contact
Name
Franchise World Headquarters, LLC
Address
1 Corporate Dr Shelton, CT 06484-6208 United States
Phone
+1 203-783-7437
Support
appreviews@subway.com
Privacy
View policyFrequently Asked Questions
Can I use multiple gift cards or a gift card with another payment method on the Subway app? high
Based on recent user reviews, the Subway app does not allow you to use two payment methods (e.g., splitting payment between two gift cards or a gift card and a credit card) on a single order. Multiple users report this as a major limitation, and it is a recurring complaint in our sample.
Source: user_reviews
Is the Subway app slow or buggy? high
Many recent reviews describe the app as slow, unresponsive, and prone to errors. Users report that it fails to load, crashes when accessing the cart, and that performance has worsened over time.
Source: user_reviews
Can I order delivery through the Subway app? high
Yes. According to the app's description on Google Play, the app offers Pick Up, Curbside, and Delivery options. However, user reviews suggest that the app's technical issues (slowness, crashes) may interfere with placing these orders reliably.
Source: app_metadata, user_reviews
Is the Subway app free to download? high
Yes, the app is free to download. It does not contain ads. In-app purchases were not specified or were listed as null in the data.
Source: app_metadata
How to Use
The Subway app lets you build a custom Footlong, join the Sub Club rewards program, and place orders for pickup, curbside, or delivery. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the Subway app from Google Play.
- Create an account or log in to access Sub Club Rewards and re-order features.
- To place an order, build your Footlong by selecting bread, sauces, toppings, and toasting preference.
- Choose your order type: Pick Up, Curbside, or Delivery.
- Note: Based on user feedback, ensure your payment method covers the full order amount, as the app reportedly does not support split payments (e.g., using multiple gift cards or a gift card with a credit card).
- Confirm your order and pay.
Key Features (from app listing)
Source: app_description
- Customizable sandwich builder (bread, sauces, toppings, toasted or not)
- Sub Club Rewards program (earn stamps for purchases, redeem for free Footlongs)
- Rapid Re-Order (one-tap reorder from dashboard)
- Pick Up, Curbside, and Delivery options
This tip is derived from a recurring user complaint (3 of 5 recent reviews) about the inability to use two payment methods or multiple gift cards on a single order. It offers a workaround based on the problem described.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 per app), October 23, 2024 to March 07, 2026
- Google Play ratings distribution
- App Store listing metadata
- The review sample is not statistically representative of all user sentiment.
- Only 5 recent negative reviews were available; positive or mixed perspectives are absent.
- Claims are derived from a single sampling bucket, limiting pattern diversity.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Customizable sandwiches with a wide range of toppings and sauces.
Theme 'Customization' identified in app description
- Rewards program (Sub Club) lets users earn points for free food and exclusive offers.
Theme 'Rewards program' identified in app description
- Rapid re-order feature allows quick ordering of previous favorites.
Theme 'Quick re-order' identified in app description
Cons
- Cannot use multiple payment methods (e.g., gift cards) on a single order.
Theme 'No split payment' identified in recent_review #1, #2, and #5
- App is slow, frequently crashes, or fails to process orders.
Theme 'App performance issues' identified in recent_review #3 and #4
- Promotions and coupons often do not apply at franchise locations.
Theme 'Promo issues at franchises' identified in recent_review #3 and #5
Recent Reviews
Katy
1★The app functions fine. but why can't you pay with 2 payment methods. I have multiple gift cards in the app that I can't use because there is only a few dollars it. No one is the store seems to know how to use a gift card that is loaded in the app so I guess they just sit there forever. Most other apps and websites allow more than one payment & let you choose to use a gift card & then choose another payment method. It's very frustrating.
David Berry
1★Update 10/2025: still broken 9 months later! The app is absolutely broken. You cannot use two payment methods on the same order on the app, so if you have a gift card with a balance below your order, you can't use it, and Subway won't cash it out. You're supposed to be able to use the app to pay, but that is broken, too. Ordering with app ALWAYS fails, and I've tried ordering to pick up in 4 stores in 2 states. I've got $20 of unusable digital gift cards because they only exist in a broken app!
Lyndsy
1★Slowest app on my phone. Always hit or miss on whether it's even going to load or error out. Seems to have gotten worse in the last few months. I had an issue where it kept telling me my payment didn't work. I tried several different ones. When I gave up and went into the store, she explained it does that because they "are a franchise" and the promos don't apply in that location. Wasted a good 45 minutes trying to get it to work. Horrible programming.
Firebladeboom
1★it used to work here and there, which made it tolerable to use, however recently, it doesn't matter what I try, uninstalling and reinstalling, shutting it down and rebooting it, restarting my phone, nothing- I can add things to my cart, but then trying to go to the cart, just says, "Oops, looks like something went wrong" and then shows nothing in the cart when that error finally does not pop up. It's made it impossible to order for delivery or pick up, I've been trying for over 2 weeks now...
Anthony Garetto
1★Do people even eat here anymore? Probably not by using the app, because it's nearly as lackluster as the food. Have a gift card? Can't use it to pay unless you add it to the app, not as a normal means of checkout. Have two gift cards totaling $28 dollars? Can't just use them separately, you have to transfer the funds from one to the other. Great, now your total is $29. Sorry, you can't just add $1 to the card or use two different payment methods, your gift card is now completely useless.