Subway®

The app functions fine. but why can't you pay with 2 payment methods. I have multiple gift cards in the app that I can't use because there is only a few dollars it. No one is the store seems to know how to use a gift card that is loaded in the app so I guess they just sit there forever. Most other apps and websites allow more than one payment & let you choose to use a gift card & then choose another payment method. It's very frustrating.

Update 10/2025: still broken 9 months later! The app is absolutely broken. You cannot use two payment methods on the same order on the app, so if you have a gift card with a balance below your order, you can't use it, and Subway won't cash it out. You're supposed to be able to use the app to pay, but that is broken, too. Ordering with app ALWAYS fails, and I've tried ordering to pick up in 4 stores in 2 states. I've got $20 of unusable digital gift cards because they only exist in a broken app!

Slowest app on my phone. Always hit or miss on whether it's even going to load or error out. Seems to have gotten worse in the last few months. I had an issue where it kept telling me my payment didn't work. I tried several different ones. When I gave up and went into the store, she explained it does that because they "are a franchise" and the promos don't apply in that location. Wasted a good 45 minutes trying to get it to work. Horrible programming.

it used to work here and there, which made it tolerable to use, however recently, it doesn't matter what I try, uninstalling and reinstalling, shutting it down and rebooting it, restarting my phone, nothing- I can add things to my cart, but then trying to go to the cart, just says, "Oops, looks like something went wrong" and then shows nothing in the cart when that error finally does not pop up. It's made it impossible to order for delivery or pick up, I've been trying for over 2 weeks now...

Do people even eat here anymore? Probably not by using the app, because it's nearly as lackluster as the food. Have a gift card? Can't use it to pay unless you add it to the app, not as a normal means of checkout. Have two gift cards totaling $28 dollars? Can't just use them separately, you have to transfer the funds from one to the other. Great, now your total is $29. Sorry, you can't just add $1 to the card or use two different payment methods, your gift card is now completely useless.