Uber - Request a ride

Uber has become unbelievably unreliable lately. On a number of occasions, it gives an eta for driver pickup only for it to remain the same eta for at least twice as long. Today, I was given a 5 min eta on a driver only to have 15 mins wasted. Uber offers to help with an accurate and faster pickup for additional money. In some jurisdictions, that'd be considered a scam. There's also an issue with inaccurate drop off times. Even when traffic isn't an issue the app frequently gives incorrect time

Just got a free month of Uber One, I've been ordering more than usual. The app is near unusable. It often fails to save my selections when I customize items, so more than once I've ended up paying for an item I just throw away. And Uber makes complaints really difficult. The most they offer is a $5 credit which never covers the cost of the item. I'm waiting now for them to credit back the rest of an order, which they may just never do and then I'm out $15. Unacceptable.

The uber drivers are not at fault for this review. I believe that the user interface for the app is terrible. There should be options to switch to a more convenient or faster path instead of changing the trip every other ride(when going to the same location). Also, the cost of the trip always increases afterwards so you can't trust the pre-determined cost. Overall, could be a lot better as an app.

I couldn't find a way to say something without calling customer support. The last few times I've reserved a ride for the evening and then the ride would do something stupid like driving all the way here to just cancel or not move. I've been waiting for a hour and 10 minutes after my reserved time. This is seems to be very common, but if I just order one then and there, I can get one in 15 min with awesome drivers. I reserved rides so I can not stress about rides. and I'm stressed. Taxi > Uber

Worst customer service ever. I was only checking prices to see what it would cost on my PC, and I all of a sudden had an account which I instantly got locked out of. Trying to restore the account I clicked on the link shown on the website and got 404 not found. I tried downloading the app and got the same thing. No way I can find to communicate with them.