Trip.com: Book Flights, Hotels

Booked a 3 night room with free change before the deadline, then I wanted to shorten it to 2 nights. Followed the option on the app and got an ok message and to wait for their reply. Later they sent a message saying not ok. But it passed the deadline already so I was not allowed to change free anymore. Complaints logged but no one was able to solve, so I had to bear for the cost. I'm not happy with the hotel though it's not their fault. 1 star for that option button.

Purchasing ticket, I chose an option to upgrade my ticket to make it refundable. When I actually wanted to change or refund, I had to wait for a chat conversation for 30 minutes. Later, he said the refund was not available, and the voucher, which will take 15 days to receive. To change flight was impossible as there were no flights. I really felt scammed and unpleasant with this sort of communication in this age... I have never had these issues with other companies. Very dissapointing.

Have used the app for years of travel, and have recently had a few issues with it. The most jarring being arriving at the train station and seeing the train had been canceled. Trip didn't notify me of this, and didn't refund their booking fee, as, "the tickets had been issued successfully." It's ridiculous to pay a fee for a service that wasn't fruitful. Had to change to a flight, and pay two taxi fees. Needless to say I booked the alternative flight via a different app.

I gave it one star because that's the only way I could write a comment. soo I went to another state and for some reason I had to stay longer, so I booked to stay only for one night at a hotel. In less than 10 min I realized I was very far from it, so I got in contact with a agent of this app to cancel, they told me they were going to get in contact with the hotel to cancel everything which they never did. people from this company are very unprofessional, their customer is horrible!!!

BAIT AND SWITCH Disappointed. App shows a tremendous deal on an upcoming flight that I want to book. Via the airline's website, the cost is about $900. Trip's cost was closer to $500. Same flights/same days. Great deal, right!? As I'm trying to book it, a pop-up message appears "Sorry. This flight just sold out." Attempted to book another flight to a different location... EXACTLY the same pop-up. Bait and switch. Sketchy. Do not recommend!