By AppHub Editorial Team · Updated August 3, 2026
Trip.com: Book Flights, Hotels
Overview
Travel & Local
Trip.com
Free
Jul 31, 2013
8.43.2
7.0
No
Feb 27, 2026
Features
Welcome to your new all-in-one travel app! Trip. com makes planning your next holiday simple
But there are multiple other reasons to use our app:
#You Can Trust Us
We've been rated as 'Excellent' on Trustpilot. Download now and browse with confidence
Welcome to your new all-in-one travel app! Trip. com makes planning your next holiday simple
Download Trip.com: Book Flights, Hotels
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Ratings breakdown
785,000 reviewsDeveloper contact
Name
TRIP.COM TRAVEL SINGAPORE PTE. LTD.
Address
30 Raffles Place #29-01 30 Raffles Place Singapore 048622
Website
https://www.trip.com/Phone
+65 3105 8506
Support
app@trip.com
Privacy
View policyFrequently Asked Questions
Is Trip.com safe and reliable for booking flights and hotels? medium
Trip.com is a legitimate travel booking app with high ratings on Google Play (4.6 stars from over 785,000 reviews) and an 'Excellent' rating on Trustpilot as stated in its description. However, a small sample of recent reviews reports issues with booking changes, refunds, and customer support. While the app appears safe, users should carefully review cancellation and change policies before booking.
Source: app_metadata, user_reviews
Does Trip.com have good customer support? medium
The app claims to offer free 24/7 customer support with English-speaking agents who aim to answer queries within 30 seconds. However, 3 out of 5 recent user reviews describe negative support experiences, including long wait times, unhelpful agents, and denied requests. This suggests support quality may be inconsistent.
Source: app_description, user_reviews
Can I cancel or change my booking on Trip.com for free? medium
The app's description mentions flexible flight cancellation options. However, 2 out of 5 recent reviews claim that attempts to change or cancel bookings resulted in denials, even when they followed the app's advertised free-change or refundable-upgrade process. Actual outcomes may vary and depend on specific booking terms.
Source: app_description, user_reviews
Is the Trip.com app free to download? high
Yes, Trip.com is a free app available on Google Play. It may offer in-app purchases or bookings that cost money.
Source: app_metadata
How to Use
Trip.com is a travel booking app for searching and reserving flights, hotels, trains, car rentals, tours, and other travel essentials. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the app from Google Play.
- Create an account or log in to start booking.
- Use the search bar to find flights, hotels, trains, or other services by entering your destination and dates.
- Compare options, check prices, and select your preferred booking. Note from user feedback: carefully review the cancellation and change policy before finalizing your purchase.
- Complete your payment using one of the supported methods (credit/debit card, PayPal, Google Pay, Apple Pay).
Key Features (from app listing)
Source: app_description
- Flight, hotel, train, car rental, and tour booking in one app.
- Exclusive app-only discounts and price alerts for flights.
- Flexible flight cancellation options and price match for hotels.
- Split ticketing for cheaper train travel.
- Trip Coins rewards program for earning credit on future bookings.
- Free 24/7 customer support via in-app call.
- E-sim and travel insurance purchase options.
This tip is responsive to a verified user complaint pattern from reviews #1 and #2, where users followed the app's advertised process for changes/refunds but were ultimately denied.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), February 14, 2021 to June 20, 2025
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment.
- Only recent_reviews (5 reviews) were available, all of which are 1-star. The sample is small and heavily biased toward negative experiences.
- No high-engagement positive or negative reviews, no mixed reviews, and no ratings distribution data were provided.
- Claims are based on a small, entirely negative sample and may not reflect the broader user experience.
- No real-world app testing was conducted.
- Feature availability may vary by region, device, and app version.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- App offers flexible cancellation options for flights, allowing changes before a deadline.
Theme 'Cancellation flexibility' identified in recent_review #1 and #2
Evidence (2)
“Booked a 3 night room with free change before the deadline, then I wanted to shorten it to 2 nights.”Rating: 1★ June 20, 2025 66 likes“Purchasing ticket, I chose an option to upgrade my ticket to make it refundable.”Rating: 1★ March 17, 2025 38 likes - App provides a wide selection of travel options including flights, hotels, car hire, and tours.
Theme 'Comprehensive travel services' identified in app description and recent_review #3
Evidence (2)
“Trip.com makes planning your next holiday simple - not only do we have thousands of flight routes and hotels, but we also offer car hire, tour tickets”Rating: 5★ N/A“Have used the app for years of travel, and have recently had a few issues with it.”Rating: 1★ February 14, 2021 514 likes - App offers 24/7 customer support with English-speaking agents available within 30 seconds.
Theme 'Customer support availability' identified in app description and recent_review #2
Evidence (2)
“Free 24/7 Customer Support English-speaking agents are on-hand to answer your query within 30 seconds”Rating: 5★ N/A“I had to wait for a chat conversation for 30 minutes. Later, he said the refund was not available”Rating: 1★ March 17, 2025 38 likes
Cons
- App's cancellation and refund process is unreliable, often failing to honor promised flexibility.
Theme 'Unreliable cancellations' identified in recent_review #1, #2, and #4
Evidence (3)
“Followed the option on the app and got an ok message and to wait for their reply. Later they sent a message saying not ok.”Rating: 1★ June 20, 2025 66 likes“I got in contact with a agent of this app to cancel, they told me they were going to get in contact with the hotel to cancel everything which they never did.”Rating: 1★ December 31, 2022 35 likes“he said the refund was not available, and the voucher, which will take 15 days to receive.”Rating: 1★ March 17, 2025 38 likes - App shows misleading prices, with 'bait and switch' tactics where deals disappear at checkout.
Theme 'Misleading pricing' identified in recent_review #5 and #2
Evidence (2)
“BAIT AND SWITCH Disappointed. App shows a tremendous deal on an upcoming flight that I want to book.”Rating: 1★ August 14, 2022 335 likes“Purchasing ticket, I chose an option to upgrade my ticket to make it refundable.”Rating: 1★ March 17, 2025 38 likes - App fails to notify users of cancellations or changes, causing inconvenience and extra costs.
Theme 'Lack of notifications' identified in recent_review #3
Evidence (1)
“Trip didn't notify me of this, and didn't refund their booking fee, as, 'the tickets had been issued successfully.'”Rating: 1★ February 14, 2021 514 likes
Recent Reviews
Huy Pham
1★Booked a 3 night room with free change before the deadline, then I wanted to shorten it to 2 nights. Followed the option on the app and got an ok message and to wait for their reply. Later they sent a message saying not ok. But it passed the deadline already so I was not allowed to change free anymore. Complaints logged but no one was able to solve, so I had to bear for the cost. I'm not happy with the hotel though it's not their fault. 1 star for that option button.
Aurelija Asakaite
1★Purchasing ticket, I chose an option to upgrade my ticket to make it refundable. When I actually wanted to change or refund, I had to wait for a chat conversation for 30 minutes. Later, he said the refund was not available, and the voucher, which will take 15 days to receive. To change flight was impossible as there were no flights. I really felt scammed and unpleasant with this sort of communication in this age... I have never had these issues with other companies. Very dissapointing.
luhmP
1★Have used the app for years of travel, and have recently had a few issues with it. The most jarring being arriving at the train station and seeing the train had been canceled. Trip didn't notify me of this, and didn't refund their booking fee, as, "the tickets had been issued successfully." It's ridiculous to pay a fee for a service that wasn't fruitful. Had to change to a flight, and pay two taxi fees. Needless to say I booked the alternative flight via a different app.
Eliza Molina
1★I gave it one star because that's the only way I could write a comment. soo I went to another state and for some reason I had to stay longer, so I booked to stay only for one night at a hotel. In less than 10 min I realized I was very far from it, so I got in contact with a agent of this app to cancel, they told me they were going to get in contact with the hotel to cancel everything which they never did. people from this company are very unprofessional, their customer is horrible!!!
Brad Coyle
1★BAIT AND SWITCH Disappointed. App shows a tremendous deal on an upcoming flight that I want to book. Via the airline's website, the cost is about $900. Trip's cost was closer to $500. Same flights/same days. Great deal, right!? As I'm trying to book it, a pop-up message appears "Sorry. This flight just sold out." Attempted to book another flight to a different location... EXACTLY the same pop-up. Bait and switch. Sketchy. Do not recommend!