By AppHub Editorial Team · Updated August 3, 2026
MyChart
Overview
Medical
Epic Systems Corporation
Free
Oct 31, 2011
11.7.2
11
No
Mar 9, 2026
Features
MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can:
MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can:
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Ratings breakdown
267,000 reviewsDeveloper contact
Name
Epic Systems Corporation
Address
1979 Milky Way Verona, WI 53593 United States
Website
http://www.epic.comPhone
+1 608-271-9000
Support
mychartsupport@epic.com
Privacy
View policyFrequently Asked Questions
Is MyChart free to use? high
Yes, the MyChart app is free to download and use. According to the app description and metadata, there is no price and no in-app purchases required.
Source: app_metadata
Does MyChart have ads? high
No, MyChart does not contain ads. The app is listed as 'Contains Ads: false' in its metadata.
Source: app_metadata
Can I schedule appointments and message my doctor through MyChart? medium
The app description states you can schedule appointments and communicate with your care team. However, based on 1 of 5 recent sampled reviews, these features may not always work reliably. Reviewer #1 reported that messages sometimes don't reach the practice and that scheduling is easier through other means. This experience is not widely confirmed in the sample.
Source: app_metadata, user_reviews
Is MyChart secure for sharing my health information? high
Yes. The app description explicitly states that you can 'securely share your medical record from anywhere with anyone who has Internet access' and offers features like fingerprint authentication and passcode login for quick, secure access.
Source: app_metadata
How to Use
MyChart is a personal health management app that lets you access medical records, communicate with providers, schedule appointments, and pay bills, all tied to your healthcare organization's Epic system. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download the MyChart app from the Google Play Store.
- Open the app and search for your healthcare organization or go to their MyChart website to sign up for an account.
- After creating your account, turn on fingerprint authentication or set up a four-digit passcode for quick logins without needing your username and password each time.
- Once logged in, you can explore features like viewing test results, messaging your care team, scheduling appointments, and managing bills.
Key Features (from app listing)
Source: app_description
- Communicate with your care team via secure messaging.
- Review test results, medications, immunization history, and other health information.
- Connect your account to Google Fit to pull health-related data from personal devices into MyChart.
- View After Visit Summaries and clinical notes from past visits and hospital stays.
- Schedule and manage in-person visits and video visits.
- Get price estimates for the cost of care.
- View and pay medical bills.
- Securely share your medical record from anywhere with anyone who has internet access.
- Connect accounts from other healthcare organizations to see all your health information in one place.
- Receive push notifications when new information is available in MyChart.
Derived from a user complaint in recent_reviews #2 who noted the app works when disabling WiFi and using cellular data.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (12-20 preferred; may be smaller if source data is limited per app), Date range of available reviews
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- High-engagement negative reviews can overrepresent complaints
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
- The sample is limited to 5 recent_reviews. No other review buckets were available, which restricts the ability to detect cross-bucket patterns and may not capture common high-engagement praise or complaints.
- Ratings distribution data was not provided.
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Easy access to medical records, test results, and lab history charts.
Theme 'Medical records access' identified in recent_review #1, #3
- Convenient messaging with doctors for questions and updates.
Theme 'Doctor communication' identified in recent_review #1, #4
- Simple and intuitive layout for seniors and non-tech users.
Theme 'Usability for seniors' identified in recent_review #3
Cons
- Appointment scheduling and provider messaging are confusing and unreliable.
Theme 'Communication issues' identified in recent_review #1
- App fails to work on doctors' office WiFi, requiring cellular data.
Theme 'WiFi connectivity issue' identified in recent_review #2
- Frequent server errors prevent access to messages and records.
Theme 'Server errors' identified in recent_review #5
Recent Reviews
Scott
4★MyChart is an ok repository for medical records, but it's not great for setting appointments or for communication with doctors. There are different confusing ways to contact the practice and half the time they don't seem to get my messages. For appointments I've found in most cases it's a lot easier to just call by phone. There is a lot of functionality here, but in terms of usability, the site and the app are not intuitive. They need to hire some better user experience design professionals.
S S
3★I love the features of this app, especially wrt viewing history of lab results. My biggest complaint is that it does not work while I am connected to the WiFi in my doctors' offices. I expect that this is an issue with the WiFi config, as things work when I disable WiFi and switch to cellular data. Access via Wi-Fi works fine for me at other locations. Further issue: I see no way to connect to the support team for the app to report the issue.
Mary Beth Versluis
5★As a senior, I've used (too) many hospital and medical applications. I've found Epic to be the easiest to use. The layout makes it really simple to find my way around with icons, simply to message my providers, easy to find my test results and to view these charts showing my labs results and how they've fluctuated over the years. I give this app a 💯! Use it if you've not tried it! 🤗
Joni Thompson
5★Very convenient in so many ways. One can send communication to their doctor(s) with questions about tests, symptoms, updates, and so much more. Test results are available quickly, appointments can be made, and messages are usually answered very quickly. I believe doctors appreciate the convenience also. But be sure to avoid socializing. Save it for the important stuff!
Cassandra Centers
1★EDIT: It's doing the same for all health servers I log into on this app. I've used this app for years with no issues. Now, I can initially log in, but I can't check my messages or view past appointment information for myself or anybody else. "An error has occurred on the server" and "taking you back to mychart" is all I get. I've cleared cache, forced stop, restarted phone, ect..... & it's completely unacceptable I can't access critical records outside of office hours. Fix this!