By AppHub Editorial Team · Updated August 3, 2026
Turo — Car rental marketplace
Overview
Travel & Local
Turo Inc.
Free
Sep 14, 2014
26.8.0
10
No
Feb 23, 2026
Features
Turo is the world’s largest car sharing marketplace, where you can rent the perfect car for wherever you’re going from a vibrant international community of trusted hosts across the US, UK, Canada, Australia, and France.
Whether you’re flying in from afar or looking for a car down the street, you can skip the rental car counter, choose from an extraordinary selection of vehicles shared by local hosts, and rent the best car for your trip, then you can pick it up at a convenient location near you ...
Turo is the world’s largest car sharing marketplace, where you can rent the perfect car for wherever you’re going from a vibrant international community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, you can skip the rental car counter, choose from an extraordinary selection of vehicles shared by local hosts, and rent the best car for your trip, then you can pick it up at a convenient location near you or your destination. Entrepreneurs can take the wheel of their futures by becoming hosts and building car sharing businesses on Turo, leveraging an established platform to scale their businesses and meet their goals. With Turo, everyone has the power to get in the driver’s seat. Need a car for a trip? Rent it on Turo.
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Ratings breakdown
543,000 reviewsDeveloper contact
Name
TURO INC.
Address
111 Sutter St San Francisco, CA 94104 United States
Website
https://turo.comPhone
+1 415-275-0045
Support
support@turo.com
Privacy
View policyFrequently Asked Questions
Is the Turo app buggy or have performance issues? high
Yes, based on recent user reviews, the app has performance issues including lag, slow uploads of photos, and missing settings options. Several reviewers reported bugs that required contacting tech support.
Source: user_reviews
Is Turo free to download and use? high
Yes, Turo is a free app to download and use. There are no upfront costs for browsing and booking a car, though there are trip fees for the renter.
Source: app_metadata
Does Turo offer roadside assistance and customer support? medium
According to the app description, Turo offers 24/7 roadside assistance and customer service to help with reservations, pricing, and other issues. However, some recent reviews noted a lack of response when requesting early returns or dealing with cancellations.
Source: app_metadata, user_reviews
Can I cancel my Turo reservation? high
The app description states you can cancel for free up to 24 hours before your trip and receive a refund. Recent reviews do not contradict this, but one user reported no response after requesting an early return.
Source: app_metadata, user_reviews
How to Use
Turo is a car sharing marketplace app that allows you to rent cars directly from local hosts across multiple countries. (app_description)
Getting Started
Source: app_description_and_user_feedback_noted
- Download and install the Turo app from the Google Play Store.
- Create an account and verify your identity with required documents (license, etc.).
- Browse the available cars, filtering by type, price, and location near you or your destination.
- Select a car, review the host's profile and public reviews, then book the reservation.
- Choose a pickup method: pick up the car from the host's location or arrange delivery to a convenient spot (fees and availability apply).
Key Features (from app listing)
Source: app_description
- Find and rent cars from local hosts in the US, UK, Canada, Australia, and France.
- Filter by car type: SUV, van, budget, supercar, EV, vintage, and more.
- Pickup at thousands of locations or get car delivery to some airports and cities (fees and eligibility apply).
- Free cancellation up to 24 hours before the trip for a full refund.
This tip is derived from the app description, which explicitly states 'Get an early bird discount' and 'Save when you book long trips.' It addresses a 'high and unexpected fees' complaint from a user review by providing a proactive way to reduce costs.
How this content was created
Content type: pattern_analysis_of_user_reviews_and_metadata
AI generated: Yes
- Google Play user reviews (5 reviews (from recent_reviews only, out of 543,000 total) per app), January 29, 2025 to February 24, 2026
- Google Play ratings distribution
- App Store listing metadata
- Review samples are not statistically representative of all user sentiment
- Only recent reviews were available, limiting the ability to detect patterns from high-engagement feedback or balanced reviews
- Claims labeled 'low confidence' are based on single-review observations only
- No real-world app testing was conducted
- Feature availability may vary by region, device, and app version
Pros & Cons
Based on analysis of Google Play user reviews
Pros
- Large selection of unique vehicles from local hosts, offering more variety than traditional rental companies.
Theme 'Vehicle variety' identified in recent_review #1 and supported by app description.
Evidence (1)
“It was easy to sort cars by type and price.”Rating: 3★ September 09, 2025 65 likes - Convenient booking process and easy sorting of cars by type and price.
Theme 'Ease of booking' identified in recent_review #1.
Evidence (1)
“It was easy to sort cars by type and price.”Rating: 3★ September 09, 2025 65 likes - Hosts with storefronts can provide a great rental experience.
Theme 'Positive host experience' identified in recent_review #1.
Evidence (1)
“I chose a renter that had a storefront business, and they were great!”Rating: 3★ September 09, 2025 65 likes
Cons
- High and unexpected fees can make the final price significantly higher than advertised.
Theme 'Hidden fees' identified in recent_review #1.
Evidence (1)
“the end price was 40% more because of the fees!”Rating: 3★ September 09, 2025 65 likes - App is buggy with lag, crashes, and authentication issues during check-in/out.
Theme 'App bugs' identified in recent_review #2 and recent_review #4.
Evidence (2)
“the app was lagging and said I don't have internet service, uploading pictures was taking extremely long.”Rating: 2★ May 18, 2025 79 likes“I found the app to be extremely 'buggy,'... The issue was that the app kicked me over into my browser, which would not authenticate”Rating: 3★ February 24, 2026 1 likes - Customer support is unresponsive and unhelpful, especially for urgent issues like early returns.
Theme 'Poor customer support' identified in recent_review #2 and recent_review #5.
Evidence (2)
“when I arrived to airport I had to call support. it took so long to solve it for them, that I almost missed my flight.”Rating: 2★ May 18, 2025 79 likes“I spent the whole day trying to resolve it through customer service. They escalated the case and restricted my access without giving me a reason”Rating: 1★ February 19, 2026 2 likes
Recent Reviews
Samson Leung
3★App is great - fees leave you wishing you didn't use it. It was labor day and I needed a car, but car rental companies had no inventory, so I gave turo a try. It was easy to sort cars by type and price. I chose a renter that had a storefront business, and they were great! My mistake was checking out without looking closely at the end price, because the end price was 40% more because of the fees! If you use turo and see companies using their platform, check if they have a website. Book direct!
daniel fuchs
2★App has issues. When I was picking up the car, during the check-in process, the app was lagging and said I don't have internet service, uploading pictures was taking extremely long. Biggest issue was when I submitted that I need to return car day early and I had no response, when I arrived to airport I had to call support. it took so long to solve it for them, that I almost missed my flight. And finally when got approved for early return, check out process had same issue with app as at check in.
Manny
2★It sent me an ad as a notification on my phone. I go into the app's settings to disable ads/promotions, only to find that you can either disable in-app text notifications (important), or enable ads by email (not important). Fine, I'll just disable ads using Android's baked-in per-app notification settings. Nop! Only thing I can turn off are "general notifications", which would probably impact text alerts within the app. In short, Turo sends me ads via notifications that I can't turn off.
Timothy Billingsley
3★Although the booking was fine and ultimately went well, I found the app to be extremely "buggy," which is not exactly what you want when you're relying on it for transportation. I was unable to access important features without contacting tech support, who instructed me to clear cache and re-log in a different way. The issue was that the app kicked me over into my browser, which would not authenticate (Android/Firefox).
Sandralis Rivera
1★I tried to make a reservation, and after I had everything arranged and contacted the host, they suddenly canceled it. I spent the whole day trying to resolve it through customer service. They escalated the case and restricted my access without giving me a reason, even though all my documents were in order, my license was recently renewed, and I have Real ID. It's been a nightmare. If you're going to tell me no, at least give me reasons. The customer service agent don't know the reason.